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Returns and Refunds

 

Permission to return and to Receive Credit

  • We will meet our obligations under the Consumer Guarantees Act where goods are faulty and will act to provide an acceptable remedy.
  • If you have changed your mind about a purchase we do not have to provide a refund or credit. If we choose to accept a credit, we may, at our sole discretion, charge a handling fee of up to 25%, plus any applicable charges to return goods to the supplier.
  • All goods must be returned in their original, unopened, and undamaged packaging.
  • We must be informed of any intention to return goods within 30 days of purchase.
  • Shipping costs will not be refunded
  • All refunds will be paid back to the original payment method where possible.
  • Where payment was made with a credit / debit card, the refund must be made to the same card for the original transaction.

 

Non-returnable goods

  • Goods sold as ex-display or end-of-line products cannot be returned
  • Goods manufactured to order
  • Special order products
  • Toilets, toilet seats, parts, and spares cannot be returned due to health and safety policies.

 

Damaged or Incorrect Merchandise

  • We will, upon request, replace any materials received in damaged condition or as a result of a picking error.
  • No materials will be accepted or replacements issued without prior approval to return such merchandise.
  • Notification of damage must be made within 48 hours of receiving goods. 
  • A copy of your invoice must be supplied when requesting a return, replacement or service.